UK SHIPPING

UK DOMESTIC SHIPPING
Our aim is to dispatch all UK mainland orders within 2-4 working days (Mon-Fri, not including Bank Holidays) from your order confirmation unless stated differently in the product description. Orders placed after 2.30pm will be accepted onto our system the next working day.

UK NEXT WORKING DAY DELIVERY SERVICE (MONDAY-FRIDAY ONLY)

If you would prefer your order to be delivered faster than our standard delivery time, please select the ‘next working day’ delivery option at the shopping basket. The actual price depends on the weight of the order and is shown at the checkout. Please note Sunday doesn't count as a delivery day.
All UK mainland orders will then be dispatched on the same day, unless stated within the product description. Orders must be placed before 2.30pm (Monday-Friday only) to be dispatched the same day. Those placed on a Saturday, Sunday, Bank Holiday or after 2.30pm, will not be dispatched until the next available working day (Monday-Friday). If an item should be out of stock, we will endeavour to inform you on the day of your order, or by the next working day.

Large and heavy items

Large bulky items can take between 3-6 working days, and the charges vary accordingly. If your order contains such an item you will be notified of the charge and the shipping time frame when you add this to your basket; these are typically products that weigh over 30kg. However, some may be classed as such due to the product’s dimensions and these will mostly be delivered by courier or pallet courier.

DELIVERY PRICES
All quoted delivery prices are for most UK Mainland addresses*. The below addresses will incur additional charges and may also experience delivery delays:

•	Northern Ireland (BT)
•	Isle of Wight (PO30-37)
•	Isles of Scilly (TR21-25)
•	Isle of Man (IM)
•	Scottish Highlands and Orkney Isles (PA, ML, EH, KA, G, KY, PH, DD, AB, IV, KW)
•	The Outer Hebrides and the Shetland Isles (HS, ZE)
•	Channel Islands (JE, GY)

*Morning, Saturday and Next Working Day deliveries are optional and will also incur additional charges. Please call us on 0203 282 7891 to discuss prices.
Royal Mail have a universal charge for the UK, but couriers have different charges for certain areas.  We can send small light parcels by Royal Mail and therefore charge the same rate as UK Mainland. If an order contains any kind of solvent-based product, we are obliged to send the parcel by courier. 

For heavier / larger parcels, or those containing items which Royal Mail will not take, we use a courier. All couriers impose charges approximately double the normal cost of shipping to the UK mainland for post code areas listed above.  
INTERNATIONAL SHIPPING
INTERNATIONAL orders are normally 3-5 working days (Mon-Fri, not incl. Bank Holidays)
Please note that some countries may charge import tax or duties on parcels arriving into their respective customs jurisdictions. We are not liable for these charges nor are we able to assist with these as each country sets their own rates and regulations.

INTERNATIONAL SHIPPING

RETURNS

RETURN COST
We will pay the return shipping costs if this is a consequence of our error (for instance in the event you received an incorrect, misdescribed or defective item).
30 DAYS TO RETURN
You may return most new, unopened items within 30 days of delivery for a full refund which is usually credited to you within 14 days of our receiving your package. This period includes the time it takes us to process your return once we have received it (3-5 business days), and the time it takes your bank to process our refund request (5-10 business days).
To request a return, please use the ‘Contact Us’ link and provide the product’s order number and any other relevant details and we will expedite accordingly.